Quality Assurance

Our sole aim is to deliver the best quality First Aid and pre-hospital medical training currently available, anywhere.

How do we validate this claim and what is your assurance that this is what you are getting?

 

Current Guidance

The content of our courses are cross-matched to leading UK and international advisory bodies including:

Specific content may also be taken from current peer-reviewed literature, in which case such guidance is clearly cited in Course Syllabi.

 

Our instructors

In the UK, to deliver a First Aid course, a trainer must have attended the First Aid at Work course and a 'Train The Trainer' course; usually around 5 days long.   Does this sound right to you?

Where else would you expect someone who is teaching you to be educated only to the level that they are teaching themselves?  Where they have only 5 days experience of teaching and education?

We only work with trainers who have credible skills and experience:

  • Trainers are either currently practicing in their areas of delivery or have vast and recent hands-on experience.  Our trainers do not teach 'from the book'.
  • Trainers are qualified to a minimum of Certificate level on education or training.  Not an Awarding Organisation specific Train the Trainer course.

We receive consistent feedback on the quality of our delivery.  Anyone can show you how to put a bandage on but engaging a learner,

fielding difficult questions,

explaining complex ideas simply,

motivating change,

providing constructive feedback,

building both competence and confidence... 

in a class of individuals requires more than a five-day course.

 

Proven Educational Process

We have written elsewhere on our unique training methods which are at the core of our business.   We don’t do things differently because they are easy, we do things because they work.

The easiest and thing for us to do would be to subscribe to an Awarding Organisation and employ inexperienced trainers to deliver generic first aid courses quickly and cheaply.  The candidate receives a perfectly acceptable, externally awarded certificate of training but do they have the appropriate confidence and competencies to actually casualty effectively?

 

Assessment Process

Some of our more basic courses are assessed by continual observation; errors are corrected as the course progresses and opportunities are created to ensure candidates understand concepts.

Some courses require more rigorous assessment criteria to ensure credibility and validity of the qualification.

We appreciate that assessments can be daunting and, often, unrealistic.  As such we use a range of techniques including continual observation, skills stations, scenario driven exercises, MCQ and viva voce to ensure that candidates are afforded the best possible opportunities to demonstrate their abilities in realistic situations whilst maintaining integrity.

We subscribe to the Skills For Health educational standard ‘Assessment Principles For First Aid Qualifications’ 

 

Feedback

Just as our training and delivery is unique and engaging, we collect feedback in a unique, purposeful and meaningful way which reveals more than any "1-5" star chart or contrived form.

Knowing what customers want and need allows us to deliver to our customers requirements.

Find out more about our feedback process here.

 

Transparency

All of our Policies are publicly available so you can see - and question - how we should be operating.

 

Insurance

We hold £6,000,000 public liability and professional indemnity insurance.  Despite best efforts, accidents can happen and things can go wrong.  We have stringent safety processes in place but in the unlikely event of an incident, rest assured we are protected, which means you are protected.

View our certificate here.

 

Our Clients

We have worked hard to build a reputation of quality and credibility on a client by client basis.

See some of the clients we have worked with who have chosen to do things differently and benefited from  highly effective training.

 

Testimonials

Don’t just take our word for it; this is what some of our customers have to say

 

Accreditation

External Accreditation is the most obvious form of Quality Assurance but is also the least reliable; at best it provides and objective mechanism for the assurance and benchmarking of quality and standards but can be, at worst, simply be an annual membership fee with a logo at the bottom of a certificate.

Since the 2013 changes to the First Aid at Work accreditation process we have been delivering our First Aid at WorkEmergency First Aid at Work and Remote First Aid entirely independently.  Not because it is easier - in many ways it is harder - but because it makes us 100% accountable and allows us the flexibility to tailor courses to clients needs and move with current changes in best practice before the traditional awarding organisations.

The exception are our Pre Hospital Care courses which are externally accredited;  in a market place saturated with exotic 'medic' courses from a startling range of Training Providers, it is important that at higher levels of training there is some level of standardisation for employers and customers to recognise.

 

CPD Certification

Our CPD courses are certificated by ourselves.  We thought long and hard about certificating our own courses; this approach of ‘in-house’ training can be a way for some training providers to write their own achievements and claim “guaranteed 100% success rate’’.  No quality assurance.  No accountability.

Below we will explain how we differentiate ourselves from such providers but first, why we have chosen this route for our CPD courses.

Having the freedom to certificate our own courses:

  1. We have the autonomy to respond to customers’ needs and design our own courses including not just their content but also their structure and contextual setting.
  2. We are able to move with developments in First Aid and pre-hospital medical care faster than the larger awarding bodies.

Your certificates come as a thermographically printed paper certificate which feature an embossed seal of authenticity.

All certificates clearly state

  • The title of the course
  • Duration of the course in hours
  • Your name
  • The date you completed the course
  • Period of validity
  • Training venue
  • Name of the trainer       

Download our Quality Assurance document and view our Policies.