The Small Print
Subject of Terms
These terms and conditions apply to the services set out in the Real First Aid Ltd website or as contained within any of its advertising brochures and relates to any course, activity, event, programme or expedition between us, “Real First Aid Ltd” and you, the “client”. All references hereafter to any course, activity, event, programme or expedition will be referred to as the “activity”.
All activities advertised on our website are operated by Real First Aid Ltd, 1 Pond Meadow, Steynton, Milford Haven, Pembrokeshire, Wales, SA73 1HB
Real First Aid Ltd is registered in England and Wales, company number 7183443.
How to book
To make a booking you can contact us either by telephone or email. We will reply by email confirming your booking with the Subject Heading "Confirmation of Booking" in which we will detail:
- Nature of the activity
- Specific joining instructions where applicable
- Negotiated obligations or responsibilities of either party where applicable
All costs advertised are inclusive of all expenses incurred by Real First Aid unless otherwise stated. Costs do not include expenses which may reasonably be incurred by the client.
The invoice will outline the payment options and will be payable within 28 days of issue. It is important to check the details on the invoice when you get it. In the event of any discrepancy, please contact us immediately.
Ordinarily we will invoice you after the the activity but in some cases we will need to invoice you prior to the activity. In special cases full payment will need to be made prior to the event. This will be agreed between Real First Aid Ltd and the client prior to confirmation of the booking.
Once you receive this invoice it is your responsibility to check the details contained therein are correct. If any details are incorrect the documentation is to be returned to us within 7 days of their receipt.
Course certificates or any other article of attendance or course material will not be released until payment has cleared.
Payment can be made;
- By a direct bank transfer to our normal business account or
- By credit or debit card via Paypal (Europe). Real First Aid Ltd reserves the right to add fees associated with Paypal transactions.
Please note we no longer accept cheques.
Cancellations by Us
You are entitled, if appropriate, to be compensated by Real First Aid Ltd for the non-performance of any contract except where:
- The activity is cancelled because the number of persons who agreed to take it is less than the minimum number required, and you are informed of the cancellation in writing 7 days prior to your activity,
- The activity is cancelled by reason of unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised,
- Force Majeure: Real First Aid Ltd will not be held responsible for any delays or alterations to any activity caused by illness, weather, strikes, war, terrorism, political events and any other circumstances clearly beyond our control.
We do however, resume the right to cancel any activity at any time and should such a cancellation occur, other than in accordance of sub paragraphs above, then Real First Aid Ltd will offer an alternative activity and you can choose whether to accept the alternative or a refund. The alternative activity should be of at least the same standard as the one you booked or, if it is of a lesser standard, you should be refunded the difference in price between the original activity and the alternative.
Cancellation by you
You are entitled to cancel your booking within 7 days of receipt of your confirmation invoice as outlined in Section 'How to book' above. In addition you or any member of your party, may cancel your activity at any other time. As we start to incur costs from the time the contract is confirmed i.e. issue of the confirmatory invoice we attribute the following cancellation fees:
- More than 30 days notice: No charge
- Under 30 days notice: 10% of cost.
- Under 14 days notice: 50% of cost.
- Under 7 days notice: 75% of cost
- 24 hours notice: 100% of cost
If you cancel any activity within 7 days prior to the activity and your deposit is forfeited you may rebook on an alternative date and we will retain the deposit as part payment for that alternative date.
Prices & Surcharging
Even though our prices are accurate on the date published we do we reserve the right to change any of those prices.
The Late Payment of Commercial Debts (Interest) Act 1998 (Amended 2002 and 2013) Section 5.A, states :
(1) Once statutory interest begins to run in relation to a qualifying debt, the supplier shall be entitled to a fixed sum (in addition to the statutory interest on the debt).
(2) That sum shall be–
(a) for a debt less than £1000, the sum of £40;
(b) for a debt of £1000 or more, but less than £10,000, the sum of £70;
(c) for a debt of £10,000 or more, the sum of £100.
These sums shall be added to all overdue invoices as our legal entitlement.
Health & Safety
Real First Aid Ltd has a Health & Safety policy. Click here.
All of our UK activities are risk assessed. For details of our Risk Assessments, please click here.
Real First Aid Ltd is insured up to maximum of £6,000,000 against claims including Professional Liability, Public Liability and Medical Malpractice.
Our insurance is underwritten by Zurich Insurance Plc.
Health and Fitness
Any client suffering from any mobility impairment, illness or disability or is undergoing treatment for any physical or pre existing medical condition must declare the true nature of such condition at the time of booking. It is the client’s responsibility to make arrangements for the provision of any medication or other treatment which may be required during the activity. Any failure to disclose any such condition will constitute a breach of these booking conditions may result in such persons being excluded from the activity in which case all monies paid will be forfeit.
Clients must ensure they are familiar with the physical requirements for their booked activity. Whilst we can provide advice and guidance it is the responsibility of the client, or if under 18, their parent or guardian, to ensure that they are sufficiently fit and competent to complete their chosen activity. Real First Aid Ltd reserves the right to withdraw any person from any activity at any stage without refund should that person's physical condition seriously impede or endanger the health and safety of client.
We reserve the right to decline the participation or attendance of any client whose fitness is such that in the opinion of the designated Real First Aid Ltd instructor, leader or vendor is unable to complete any activity. Should that person wish or be forced to make alternative accommodation and travel arrangements then Real First Aid Ltd will not be held liable for any such costs that is incurred.
Only persons over the age of 16 years and over may participate on an activity which is made publicly available. Persons younger than 16 are only able to participate in privately arranged activities by Real First Aid Ltd.
Persons under the age of 16 years must:
- provide written consent from a responsible adult ( Parent, guardian or carer)
- be transported to and from the venue of the activity their responsible adult or an adult nominated by their responsible adult and
- be fit, competent and deemed mature enough to complete the chosen activity.
Real First Aid Ltd reserves the right to refuse a minor the right to participate in any booked activity, should they suspect a possible breach of conditions.
Clients must accept personal responsibility for any additional expenses incurred through their own lack of punctuality, carelessness, competence, negligence, illness or lack of fitness. The client shall reimburse Real First Aid Ltd for any loss or expense reasonably incurred.
On all of our activities it is necessary that all customers follow instructions and guidance given by the designated Real First Aid Ltd staff member providing that they are deemed reasonable and safe. The safety of our customer is of our paramount concern and the responsibility for any safety decisions ultimately rests with the allocated Real First Aid Ltd staff member. All clients, or if the client is under the age of 18, their responsible adult, will be asked to sign a declaration to the effect that they agree to carry out such reasonable requests by Real First Aid Ltd staff.
Should any client commit any illegal act within the statutory definitions of the UK or if abroad, the host country, or behave in a disruptive, threatening or abusive manner likely to cause any alarm, harassment or distress towards any person or in any manner likely to cause danger to another person or property, we may terminate your activity or travel arrangements without any liability on our part. Should this occur you may become responsible for your own travel arrangements home and we may make a claim against you to recover any costs incurred by us and may also initiate criminal proceedings.
We reserve the right to decline the attendance or remove from activity any individual whose behaviour is, in the opinion of the designated Real First Aid Ltd staff member, unacceptable.
Limitations of our liability.
We are obliged to take reasonable care to provide you any service or facility that we advertise. Should you wish to make a claim then you should evidence that reasonable care has not been evident in our provision of services or goods.
Baggage and personal effects brought onto any activity are at all times the responsibility of the customer and we accept no liability for their damage or loss.
Real First Aid Ltd reserves the right for client orientated payment for any damage caused or inflicted by any deliberate act, negligence, recklessness or wilful omission to any property or equipment belonging to our company, its agents, suppliers or providers.
Data Protection, management and ownership of Information
Real First Aid Ltd is is registered under the Data Protection Act 1998 with the Information Commissioner's office, registration Z2559478
Intellectual Property Information
Copyright © 1st January 2009 Real First Aid Ltd All Rights Reserved.
Neither we or our Affiliates warrant or represent that your use of materials displayed on, or obtained through, this site will not infringe the rights of third parties. See "User's Materials" below for a description of the procedures to be followed in the event that any party believes that content posted on this site infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party.
Unauthorized Use of Materials
We respect the intellectual property of others, and we ask you to do the same. If you or any user of this site believes its copyright, trademark or other property rights have been infringed by a posting on this site, you or the user should send notification to us (as identified above) immediately. To be effective, the notification must include:
- Identify in sufficient detail the copyrighted work that you believe has been infringed upon or other information sufficient specify the copyrighted work being infringed).
- Identify the material that you claim is infringing the copyrighted work.
- Provide information reasonably sufficient to permit us to contact you (email address is preferred).
- Provide information, if possible, sufficient to permit us to notify the owner/administrator of the allegedly infringing webpage or other content (email address is preferred).
- Include the following statement: "I have a good faith belief that use of the copyrighted materials described above as allegedly infringing is not authorized by the copyright owner, its agent, or the law."
- Include the following statement: "the information in the notification is accurate and that I am the copyright owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed."
- Sign the paper.
- Send the written communication to the following address:
Real First Aid Ltd
1 Pond Meadow
You acknowledge and agree that upon receipt of a notice of a claim of copyright infringement, we may immediately remove the identified materials from our site without liability to you or any other party and that the claims of the complaining party and the party that originally posted the materials will be referred to the Intellectual Property Office for adjudication in accordance with European Copyright Law.
You should contact Real First Aid Ltd, preferably in writing, within 28 days of the activity. In the event that you do not tell us within that period then this may affect the company's ability to investigate complaints and may impact on the way that your complaint is dealt with.
Law, Jurisdiction and disputes:
The construction, validity and performance of this contract and any claim or dispute arising from or related to this contract is governed by the non-exclusive law and jurisdiction of the English, Scottish or Northern Ireland courts respectively, dependant on where the consumer booked their holiday, be it within England and Wales, Scotland or Northern Ireland (this includes Internet bookings).