Our sole aim is to deliver the best quality First Aid and pre-hospital medical training currently available, anywhere.
How do we validate this claim and what is your assurance that this is what you are getting?
External Accreditation is the most obvious form of Quality Assurance as it provides an objective mechanism for the assurance of quality and standards.
It is important that at higher levels of training there is some form of standardisation for employers and customers to recognise as such our Pre Hospital Care courses are externally accredited by the following organisation:
- Pearson - Level 4 Certificate and Extended Certificate in First Person on Scene
- Qualsafe Awards - Level 3 Award in First Response Emergency Care
- Association of First Aid Qualifications - Level 3 Award in First Person on Scene
Since the 2013 changes to the First Aid at Work accreditation process we have been delivering our First Aid at Work, Emergency First Aid at Work and Remote First Aid entirely independently. Not because it is easier - in many ways it is harder - but because it makes us 100% accountable and allows us the flexibility to tailor courses to clients needs and move with current changes in best practice before the traditional awarding organisations.
How do we maintain quality without external accreditation?
The content of our courses are cross-matched to leading UK and international advisory bodies including:
- International Liaison Committee On Resuscitation
- Royal College of Surgeons of Edinburgh Faculty of Pre-Hospital Care
- Joint Royal Colleges Ambulance Liaison Committee
- National Institute for Health and Clinical Excellence
Specific content may also be taken from current peer-reviewed literature, in which case such guidance is clearly cited in Course Syllabi.
ISO 9001:2015 Quality Management System
Real First Aid Ltd is accredited to ISO 9001:2015 Quality Management Systems for "the design and delivery of First Aid and Health & Safety training and organisational support". ISO 9001:2015 is nothing to do with our technical capabilities instead it is an international standard of Quality Management. This helps us ensure a consistent, high level of quality, not just in our training delivery but also how we operate as a business. There is no statutory obligation for a service provider to gain ISO 9001 accreditation; the benefit is to the customer.
A robust quality management system ensures:
- Our business is directed by customer satisfaction.
- We have a formal, documented and applied process of continual improvement.
- We adherence to statutory and regulatory requirements within our industry.
- We identification and mitigate social, corporate, environmental and Health & Safety risks.
- We conduct both an economic and ethical review of our supply chain.
Being externally audited, the processes behind our services are independently and objectively reviewed annually.
We only work with trainers who have the Holy Trinity of skills we desire
- A rubust understanding of training and education.
- Considerable and current trade experience.
- Nice people.
The most experience and knowledgeable practitioner cannot necessarily teach and teaching abilities alone lacks substance and expertise. Furthermore our instructors have be be the kind of people we can put in front of any client in any social situation; an inability to simply get on with people is a barrier to how receptive the candidates will be to the instructor's skills and experience they are imparting.
We receive consistently strong feedback on the quality of our delivery. Anyone can show you how to put a bandage on but engaging a learner,
fielding difficult questions,
explaining complex ideas simply,
providing constructive feedback,
building both competence and confidence...
in a class of individuals, with various skills, knowledge and backgrounds requires more than a teaching qualification.
Proven Educational Process
We have written elsewhere on our unique training methods which are at the core of our business. We don’t do things differently because they are easy, we do things because they work.
Some of our more basic courses are assessed by continual observation; errors are corrected as the course progresses and opportunities are created to ensure candidates understand new concepts.
Some courses require more rigorous assessment criteria to ensure credibility and validity of the qualification.
We appreciate that assessments can be daunting and, often, unrealistic. As such we use a range of techniques including continual observation, skills stations, scenario driven exercises, MCQ and viva voce to ensure that candidates are afforded the best possible opportunities to demonstrate their abilities in realistic situations whilst maintaining integrity.
Just as our training and delivery is unique and engaging, we collect feedback in a unique, purposeful and meaningful way which reveals more than any "1-5" star chart or contrived form.
Knowing what customers want and need allows us to deliver to our customers requirements.
Find out more about our feedback process here.
All of our Policies are publicly available so you can see - and question - how we should be operating.
We hold £6,000,000 public liability and professional indemnity insurance. Despite best efforts, accidents can happen and things can go wrong. We have stringent safety processes in place but in the unlikely event of an incident, rest assured we are protected, which means you are protected.
We have worked hard to build a reputation of quality and credibility on a client by client basis.
See some of the clients we have worked with who have chosen to do things differently and benefited from highly effective training.
Don’t just take our word for it; this is what some of our customers have to say…
Our CPD courses are certificated by ourselves. We thought long and hard about certificating our own courses; this approach of ‘in-house’ training can be a way for some training providers to write their own achievements and claim “guaranteed 100% success rate’’. No quality assurance. No accountability.
Below we will explain how we differentiate ourselves from such providers but first, why we have chosen this route for our CPD courses.
Having the freedom to certificate our own courses:
- We have the autonomy to respond to customers’ needs and design our own courses including not just their content but also their structure and contextual setting.
- We are able to move with developments in First Aid and pre-hospital medical care faster than the larger awarding bodies.
Your certificates come as a thermographically printed paper certificate which feature an embossed seal of authenticity.
All certificates clearly state
- The title of the course
- Duration of the course in hours
- Your name
- The date you completed the course
- Period of validity
- Training venue
- Name of the trainer